Login · Access & recovery
Logging in, and getting unlocked if it goes wrong
The login itself takes ten seconds. This page is for the other times.
Licensed by Tobique
7,000+ games
24/7 support
Crypto ready
username or email address, with optional 2FA if you've switched it on. Quick. The bit worth reading is what happens when it isn't.
Forgot your password
Head to the login screen
Click through to password reset rather than guessing.
Give it your registered email
Enter your registered email address - the casino sends an email with reset instructions.
Follow the link
It lands in your inbox - open it and set a new password from there.
Rule of thumb: Smokos support will never ask for your full password or a card PIN, not over 24/7 live chat, not over email.
What actually gets an account locked
- Not responding to a KYC-related contact attempt within 2 weeks of a withdrawal request
- Suspected fraud, collusion, or chargebacks
- Multiple accounts, including one per household (multi-accounting is treated as fraud)
- Using a VPN to mask location or identity
- Being enrolled in an external self-exclusion program
- Providing false or incomplete registration data
Generally requires completing/cooperating with the KYC process - the casino has final discretion on reinstatement.
That's different from self-exclusion, which you choose yourself rather than something that happens to you. If a lockout - or your own play - has you rattled, Gambling Helpline NZ - 0800 654 655 / gamblinghelp.nz is there for Kiwis, independent of Smokos.
Questions people ask
What do I log in with?
Your username or email address. 2FA is optional - switch it on yourself in your profile.
I forgot my password. Now what?
Enter your registered email address - the casino sends an email with reset instructions. No support ticket needed.
Why is my account locked?
One of a specific set of reasons - unanswered KYC contact, suspected fraud, multiple accounts, VPN use, external self-exclusion, or false registration details. Not random.
How do I get a locked account back?
Generally requires completing/cooperating with the KYC process - the casino has final discretion on reinstatement.